PROPUESTA DE MEJORAMIENTO DE LA MESA DE REPUESTOS DE LA GERENCIA DE SINIESTROS DE BCI SEGUROS GENERALES

Abstract

The present work is an improvement proposal to the parts suppliers section of the Claims Department of an important Insurance Company from the Chilean Industry, using the “business process improvement” methodology by Dr. H. J. Harrington to the description of the process, analysis and creation of an integral solution and implementation proposal to their quality and management requirements caused by high cycle times, lack of control and knowledge of the process and their different states