Publication: MANUAL DE CONFIABILIDAD HUMANA PARA LA INTERPRETACIÓN DE DATOS DEL MANTENIMIENTO
Date
2020-05
Authors
TORRES OSORIO, PAULO CÉSAR
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Abstract
Actualmente, las organizaciones y empresas a nivel mundial se esfuerzan por mejorar sus procesos, cumplir con estándares internacionales y demostrar su compromiso con las necesidades de los distintos actores interesados en su gestión. Particularmente en el área de Mantención, se adquieren equipos cada vez más autónomos o confiables y se busca maximizar la eficacia global de los equipos y sistemas, sin embargo, las m´aquinas son solo una parte de las empresas y si bien alcanzan límites cada vez más
cercanos al ideal en mantenibilidad y confiabilidad, no se toma en cuenta el gran efecto que tiene el elemento humano sobre los procesos de las organizaciones, el cual puede ser tan grande como crítico. Incluso cuando una tarea se optimiza, no deja de depender de los trabajadores, sino que ahora en vez de una persona operando, se necesita a alguien supervisando la labor del equipo o sistema, lo cual requiere una preparación humana mayor.
Este documento busca unir la gestión común del mantenimiento con la confiabilidad humana, mediante dos caminos. El primero modela la conducta y rendimiento de técnicos mantenedores, utilizando simulación numérica para generar comportamientos y analizarlos, utiliz´andolos como ejemplo y guía para recomendar medidas de confiabilidad humana que permitan controlar y reducir el error humano. La segunda establece un procedimiento estándar y general para registrar distintas causas de error y su solución, con tal de generar diagramas de solución de problemas robustos y completos, que documenten y complementen el control del error humano
At present, organizations and enterprises worldwide strive to improve their processes, comply with international standards, and prove their commitment to the needs of stakeholders. Particularly in Maintenance, increasingly autonomous and reliable equipment is acquired, and there’s a pursuit to maximize the overall effectiveness of equipment and systems, however, machines are only one part of an enterprise and although they now reach limits increasingly close to the ideal in maintainability and reliability, it’s not taken into account the great effect that the human element has over the processes of organizations, which can be as great as it can be critical. Even when a task is optimized, it is still dependent on workers, now instead of a person operating it someone is needed to supervise the work of the equipment or system, which requires more human preparation. This document seeks to unite through two ways the common maintenance management and human reliability. The first one models conduct and performance of maintenance technicians, using numeric simulation to generate behaviours and analyse them, using them as guide and example to recommend human reliability measures that allow to control and reduce human error. The second one establishes a general standard procedure to record different causes of error and their solution, in order to generate robust and complete troubleshooting diagrams, that document and complement the control of human error
At present, organizations and enterprises worldwide strive to improve their processes, comply with international standards, and prove their commitment to the needs of stakeholders. Particularly in Maintenance, increasingly autonomous and reliable equipment is acquired, and there’s a pursuit to maximize the overall effectiveness of equipment and systems, however, machines are only one part of an enterprise and although they now reach limits increasingly close to the ideal in maintainability and reliability, it’s not taken into account the great effect that the human element has over the processes of organizations, which can be as great as it can be critical. Even when a task is optimized, it is still dependent on workers, now instead of a person operating it someone is needed to supervise the work of the equipment or system, which requires more human preparation. This document seeks to unite through two ways the common maintenance management and human reliability. The first one models conduct and performance of maintenance technicians, using numeric simulation to generate behaviours and analyse them, using them as guide and example to recommend human reliability measures that allow to control and reduce human error. The second one establishes a general standard procedure to record different causes of error and their solution, in order to generate robust and complete troubleshooting diagrams, that document and complement the control of human error
Description
Keywords
OPTIMIZACIÓN DE PROCESOS , CAPITAL HUMANO DEL PERSONAL , INDICADORES CLAVES DE DESEMPEÑO , MANTENCION DE PLANTA