Thesis PLAN DE MEJORA OPERACIONAL EN UNA MAESTRANZA PEQUEÑA DE FINALIDAD ACADÉMICA
Date
2018-04
Authors
OLGUÍN STEGMAIER, SEBASTIÁN MIGUEL
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Abstract
Este presente trabajo de titulación es una propuesta de plan de mejora operacional en una maestranza pequeña de finalidad académica en base a un enfoque de procesos.El objetivo general de esta memoria de título es proponer un plan de mejora operacional en una maestranza pequeña, considerando aspectos de su organización, planificación, procedimientos y control de producción, con la finalidad de mejorar su productividad.El trabajo inicia con la recopilación de la información general y contexto de la maestranza y continua con el levantamiento de información según la forma de operación como diagnóstico de la organización.Posteriormente se realiza un análisis y definición del marco estratégico de la organización, ya que en el diagnóstico se verifica el desalineamiento y diferenciación de pilares estratégicos dentro de los participantes de la organización.En base a la nueva definición de marco estratégico, se realiza un análisis y, posteriormente, una gestión de procesos definiendo las formas de planificación, ejecución y control de operaciones, desde donde se desarrollan las áreas a mejorar desde una perspectiva de procesos estratégicos, claves y de apoyo, considerando las oportunidades de mejora y su impacto en el proceso operacional. Esto permite definir cuatro áreas de mejora que finalmente se dividen en 10 sub áreas y ellos en 15 oportunidades de mejora, las cuales se ordenan según los criterios de dificultad, plazo e impacto en la operación.Se formula el plan de mejora operacional bajo la utilización de la metodología de 5W+1H, definiendo el qué, por qué, cómo, cuándo y dónde se hace la acción de mejora, considerando aspectos de gestión del cambio, evaluación y seguimiento de las mejoras.Finalmente, se presentan las conclusiones del trabajo realizado como un desafío poco común para el análisis de maestranzas que particularmente son de finalidad académica.
This degree work is a proposal of operational improvement plan for a small metalworking organization with an academic purpose, based on a process approach.The general objective of this title report is to propose an operation improvement plan in a small metalworking organization, considering concept of its organization, planification, procedures and production control, to improve its productivity.The work begins with the compilation of the general information and the context of organization and continues with the lifting of the information according to the form of operation as the diagnosis of the organization.Subsequently an analysis and definition of the strategic framework of the organization is carried out, since in the diagnosis the misalignment and the differentiation of strategic pillars within the participants of the organization is verified.Based on the new definition of strategic framework, a process analysis and management is defined that defines the forms of planning, execution and control of operations, where areas are continuously developed from a strategic, key and support process approach, considering opportunities for improvement and their impact on the operational process. This allows defining four improvement areas that are finally divided into 10 sub areas and 15 improvement opportunities, which are sorted according to the difficulty criteria, the term and the impact on the operation.The improvement operation plan is generate under the use of 5W+1H methodology, defining what, why, how, who and where is apply the improvement action, considering aspect of the change management, evaluation and improvement control.Finally, the conclusions of the work are presented like an unusual challenge for the analysis of the metalworking organization with an academic proposal.
This degree work is a proposal of operational improvement plan for a small metalworking organization with an academic purpose, based on a process approach.The general objective of this title report is to propose an operation improvement plan in a small metalworking organization, considering concept of its organization, planification, procedures and production control, to improve its productivity.The work begins with the compilation of the general information and the context of organization and continues with the lifting of the information according to the form of operation as the diagnosis of the organization.Subsequently an analysis and definition of the strategic framework of the organization is carried out, since in the diagnosis the misalignment and the differentiation of strategic pillars within the participants of the organization is verified.Based on the new definition of strategic framework, a process analysis and management is defined that defines the forms of planning, execution and control of operations, where areas are continuously developed from a strategic, key and support process approach, considering opportunities for improvement and their impact on the operational process. This allows defining four improvement areas that are finally divided into 10 sub areas and 15 improvement opportunities, which are sorted according to the difficulty criteria, the term and the impact on the operation.The improvement operation plan is generate under the use of 5W+1H methodology, defining what, why, how, who and where is apply the improvement action, considering aspect of the change management, evaluation and improvement control.Finally, the conclusions of the work are presented like an unusual challenge for the analysis of the metalworking organization with an academic proposal.
Description
Catalogado desde la version PDF de la tesis.
Keywords
GESTION DE PROCESOS , MAESTRANZA , PLAN DE MEJORA
