Browsing by Author "ROJAS LEAL, GONZALO RODRIGO"
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Thesis MÉTRICAS, PRÁCTICAS Y POLÍTICAS DE MANTENIMIENTO DE APLICACIONES DE SOFTWARE PARA UN ORGANISMO DEL ESTADO(Universidad Técnica Federico Santa María, 2015) ROJAS LEAL, GONZALO RODRIGO; VISCONTI ZAMORA, MARCELLO ALFREDO; Universidad Tecnica Federico Santa Maria UTFSM DEPARTAMENTO DE INFORMATICASoftware maintenance is a key part of the life cycle of the software, as every operation starts with any software product, defects that were not found in previous steps will appear or there are changes in user requirements. Maintenance is an activity that prolongs the life of the software, preserving the investment done in their development, but consumes many resources in an organization; therefore, it is important that this activity is done with productivity improvement in mind. This paper shows the development of proposed practices, metrics and software maintenance policies for a unit of software maintenance belonging to a public institution. The proposals aim to improve the maintenance process that is performed on an ad hoc basis and transform it into a formal process that can be measured and controlled, allowing to learn from experiences of the past, and have resulted in a software product quality. The validation of the study is done through expert judgment method, where the expert panel, that is integrated by 9 members of the unit, expressed the level of agreement they have with the content of each of the individual proposals and assess how the proposals, as a whole, manage to solve the problems identified during the development of the maintenance process. The result of the evaluation is that well over 60% of respondents strongly agree that the proposals allow solving the problems detected
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