Browsing by Author "GATICA HERRERA, VÍCTOR MANUEL"

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APLICACIÓN DE UNA METODOLOGÍA KANBAN EN EL ÁREA DE OPERACIONES IT
(Universidad Técnica Federico Santa María, 2015) GATICA HERRERA, VÍCTOR MANUEL; GATICA HERRERA, VÍCTOR MANUEL; HEVIA RODRIGUEZ, LUIS; Universidad Tecnica Federico Santa Maria UTFSM DEPARTAMENTO DE INFORMATICA; VISCONTI ZAMORA, MARCELLO ALFREDO
This paper presents a Kanban methodology study and how can be applied to operations teams at an IT company. This methodology aims to create a more effective and efficient production system, mainly focusing on production and logistics fields. The Kanban systems consist of several ways to communicate and exchange information between different operators of a production line at a company, or between supplier and customer. Its purpose is to simplify communication, speeding it up and avoiding errors caused by lack of information and also maximize the team productivity by reducing team’s inactive periods. The present document will analyse this methodology using the Atlassian JIRA software which seeks to capture, organize and assign tasks and also track all team’s activities. After the study, the results obtained can be categorized as positive because it was possible to reduce the time customers are involved in a task, both in the request and in the status of it, more and better communication between teams was reached, there was a reduction in team’s downtime and better prioritization of entered requests.