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Browsing by Author "Enríquez Barrera, Felipe Arturo"
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Thesis
ESTUDIO PARA EL REDISEÑO DEL FLUJO DE CALL CENTER PARA UNA EMPRESA DE TELECOMUNICACIONES .
(
Universidad Técnica Federico Santa María
,
2012
)
Enríquez Barrera, Felipe Arturo
;
KRISTJANPOLLER RODRÍGUEZ, FREDY ARIEL
;
ARANEDA ZANZI, ALDO ALEJANDRO
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