Publication: PLAN DE GESTION DEL CAMBIO PARA LA ADOPCIÓN DE SOLUCIONES TECNOLÓGICAS
Date
2018
Authors
RODRÍGUEZ CHAPARRO, CÉSAR
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Abstract
El común de las organizaciones hoy en día tiende a mejorar y modernizar sus procesos de negocio, y por consiguiente, dependiendo del nivel de madurez y tamaño, están constantemente apuntando a la innovación tecnológica. Lo anterior involucra, además del esfuerzo netamente técnico, un gran esfuerzo de coordinación para alinear a las personas de la organización en pos del avance tecnológico.
La historia y las experiencias personales muestran que son muy pocos los proyectos que realmente terminan en el tiempo planificado y por consiguiente caen en costos extra, problemas de uso de los aplicativos o incluso cancelación de proyectos en los casos más extremos. El problema común identificado es una mala o nula gestión del cambio en la organización.
La literatura menciona varios estudios y análisis a la gestión del cambio, y cómo la personalidad humana influye en los resultados de proyectos estratégicos, sin embargo no hay información de herramientas prácticas de fácil acceso. El trabajo se centra en desarrollar un marco metodológico que permita brindar herramientas utilizables para gestionar el cambio apropiadamente en proyectos de innovación tecnológica.
A través de la metodología desarrollada, se analizaron y crearon procesos que pueden ser utilizados y adaptados para distintos tipos de proyectos de innovación tecnológica. Se lograron resultados concretos y exitosos que se pudieron validar y aplicar a un proyecto de implementación tecnológica en desarrollo y que permitió asegurar el éxito del mismo.
The common organizations nowadays tend to improve and modernize their business processes, and therefore, depending on the level of maturity and size, are constantly pointing to technological innovation. This involves, in addition to the purely technical effort, a great effort of coordination to align the people of the organization in pursuit of technological progress. The history and personal experiences show that there are very few projects that really end in the planned time and therefore fall in extra costs, problems of use of applications or even cancellation of projects in the most extreme cases. The common problem identified is a bad or zero change management in the organization. The literature mentions several studies and analysis of change management, and how human personality influences the results of strategic projects, however there is no information on practical tools that are easily accessible. This work focuses on developing a methodological framework that provides usable tools to manage change appropriately in technological innovation projects. Through the methodology developed, processes were analyzed and created that can be used and adapted for different types of technological innovation projects. Concrete and successful results were achieved that could be validated and applied to a technological implementation project in development and that ensured its success.
The common organizations nowadays tend to improve and modernize their business processes, and therefore, depending on the level of maturity and size, are constantly pointing to technological innovation. This involves, in addition to the purely technical effort, a great effort of coordination to align the people of the organization in pursuit of technological progress. The history and personal experiences show that there are very few projects that really end in the planned time and therefore fall in extra costs, problems of use of applications or even cancellation of projects in the most extreme cases. The common problem identified is a bad or zero change management in the organization. The literature mentions several studies and analysis of change management, and how human personality influences the results of strategic projects, however there is no information on practical tools that are easily accessible. This work focuses on developing a methodological framework that provides usable tools to manage change appropriately in technological innovation projects. Through the methodology developed, processes were analyzed and created that can be used and adapted for different types of technological innovation projects. Concrete and successful results were achieved that could be validated and applied to a technological implementation project in development and that ensured its success.
Description
Keywords
RESISTENCIA AL CAMBIO , INNOVACION TECNOLOGICA , TRANSFORMACION DIGITAL