Thesis SISTEMA DE GESTIÓN DE CONSTRUCCIÓN DE VIVIENDAS SOCIALES MODULARES POST CATÁSTROFES
Date
2017
Authors
VARGAS RIVERA, JAVIER IGNACIO
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Abstract
La cantidad de empresas que terminan procesos de reconstrucción de viviendassiniestradas en comparación con el número que entran en participación, evidencia sin dudasla existencia de procedimientos poco eficientes. La actual normativa que dicta las accionesa realizar en cada proceso de un proyecto de reconstrucción no ha logrado que se genere lasinergia entre las entidades participantes, cada una con sus propios intereses y estrategias,en pro de un objetivo fundamental: la entrega de soluciones habitacionales definitivas(Ministerio de Vivienda y Urbanismo, 2014).Producto de lo anterior, se reconoce la necesidad imperiosa de las constructoras poroperar utilizando sistemas de gestión que les permitan recopilar e interpretar informacióndel desarrollo del proyecto para tomar decisiones estratégicas y operacionales eficientes;además de conocer a cabalidad la norma que aplica, en un mercado donde la totalidad delas empresas que participan son pymes. Es clave que se haga foco en disminuir costos decalidad asociados a fallas administrativas en procesos claves como abastecimiento, gestiónde contratos, planificación de obra y gestión de cobros.Es por ello que el desarrollo del trabajo a continuación presenta un manual paraenfrentar el ambiente que rodea los procesos de reconstrucción, basándose tanto lanormativa que se impone como en el know-how de las acciones a realizar para apoyar losprocesos dictaminados por el MINVU para la ejecución de los proyectos. Como base parala generación del manual de gestión en los ámbitos ya mencionados (gestión de cobro,abastecimiento, planificación de obras, entre otros) se adopta la norma ISO 9001:2015 cuyopilar corresponde a la metodología PHVA (Planificar-Hacer-Verificar-Actuar).Su implementación en una pyme contructora que trabaja para el Estado no es fácil nirápida, sin embargo, los beneficios que pueden obtenerse de él trascienden los esfuerzos yhacen que la organización adquiera un nuevo nivel de competitividad y eficiencia en susprocesos, tomando como cimiento la capacidad de la dirección para llevar el manual deprocedimientos a cada eslabón dentro de la empresa e instaurar la calidad como forma devida laboral.
The amount of companies that accomplish damaged housing reconstruction comparedwith the number of companies starting participation, undoubtedly demonstrates theexistence of deficient procedures. Current regulations which dictate the actions to becarried out in each reconstruction project has not accomplished the generation of synergybetween the participating entities, each one with its own interests and strategies, in supportof a fundamental objective: allocating definitive housing solutions.Due to the stated above, it is possible to recognize the urgent need for constructingfirms to operate using management systems which allow them to compile and interpretinformation about their project development in order to make efficient strategic andoperational decisions; apart from recognizing the applied regulations thoroughly, in amarket where all companies participating are pymes. It is vital to focus on decreasingquality costs associated to administrative failures in key processes such as supplying,contract management, construction planning and collection management.This is why the development of the work below presents a manual to address theenvironment surrounding the reconstruction processes, based both the regulations that are imposed and the know-how of the actions to be performed to support the processes dictatedby the MINVU for the execution of the projects. As a basis for the generation of themanagement manual in the aforementioned areas (collection management, procurement,planning of works, among others), ISO 9001: 2015 is adopted whose pillar corresponds tothe PDCA (Plan-Do-Check-Act).Its implementation in a construction firm that works for the State is not easy or fast,however, the benefits that can be obtained from it transcends the efforts and cause theorganization to acquire a new level of competitiveness and efficiency in its processes,taking as a foundation The ability of management to take the procedures manual to eachlink within the company and to establish quality as a way of working life.
The amount of companies that accomplish damaged housing reconstruction comparedwith the number of companies starting participation, undoubtedly demonstrates theexistence of deficient procedures. Current regulations which dictate the actions to becarried out in each reconstruction project has not accomplished the generation of synergybetween the participating entities, each one with its own interests and strategies, in supportof a fundamental objective: allocating definitive housing solutions.Due to the stated above, it is possible to recognize the urgent need for constructingfirms to operate using management systems which allow them to compile and interpretinformation about their project development in order to make efficient strategic andoperational decisions; apart from recognizing the applied regulations thoroughly, in amarket where all companies participating are pymes. It is vital to focus on decreasingquality costs associated to administrative failures in key processes such as supplying,contract management, construction planning and collection management.This is why the development of the work below presents a manual to address theenvironment surrounding the reconstruction processes, based both the regulations that are imposed and the know-how of the actions to be performed to support the processes dictatedby the MINVU for the execution of the projects. As a basis for the generation of themanagement manual in the aforementioned areas (collection management, procurement,planning of works, among others), ISO 9001: 2015 is adopted whose pillar corresponds tothe PDCA (Plan-Do-Check-Act).Its implementation in a construction firm that works for the State is not easy or fast,however, the benefits that can be obtained from it transcends the efforts and cause theorganization to acquire a new level of competitiveness and efficiency in its processes,taking as a foundation The ability of management to take the procedures manual to eachlink within the company and to establish quality as a way of working life.
Description
Catalogado desde la version PDF de la tesis.
Keywords
ESTRATEGIA EMPRESARIAL , GESTION DE CONSTRUCCION , NORMATIVA DE ORDENANZA