Thesis ANÁLISIS DE LA CALIDAD DE UNA APLICACIÓN PARA EL DESARROLLO DE UN PLAN DE MEJORA DE ACUERDO A LAS NORMAS ISO
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Date
2017
Authors
VELASCO BALAZS, RAFAEL ALEJANDRO
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Abstract
En la actualidad, el software es un producto con su propio mercado, y como todo producto, está sujeto a estándares de calidad que se deben cumplir para mantenerse en la industria y satisfacer las necesidades de los clientes.El software, una vez terminado, requiere seguir mejorando para mantener satisfechos a los clientes, para esto, los desarrolladores requieren de un plan de mejora antes de poder pensar en lanzar una nueva versión, ya que al desarrollar una nueva versión sin contar con un plan puede no garantizar la solución a todos los requerimientos del cliente, lo que resulta en una gran pérdida de tiempo y recursos.Al desarrollar un plan de mejora los desarrolladores se aseguran de identificar todas las posibles áreas problemáticas, estas pueden surgir mediante feedback de los usuarios, auditorias, encuestas, entre otros; pero como tema para esta memoria, para la realización del plan de mejora, se realizará un análisis de calidad, de acuerdo a los estándares internacionales de la ISO 9126-1, para identificar dichas áreas.La ISO es reconocida internacionalmente por sus estándares de calidad para las empresas y sus productos, pero es poco conocido que la ISO tiene estándares específicos para la calidad del software. Por consiguiente, para este trabajo propuesto, además se pretende dar a conocer las reglas y los postulados de los modelos de la ISO para la calidad del software, de modo que se pueda comprender de manera general los conceptos que se pretender presentar.Respecto al producto al que se le hará el análisis de calidad, primeramente, se pretende dar a conocer al cliente y el contexto en que fue solicitada la aplicación, describiendo los requerimientos que solicitaba el cliente y con qué recursos se cuentan, para posteriormente detallar el proceso de desarrollo y evolución de la aplicación hasta llegar al producto en sí. Durante el proceso se pretende utilizar lenguaje técnico y metodologías especializadas para el desarrollo de software, explicando todo para la comprensión del lector.
Currently, the software is a product with its own market, and like all products, is subject to quality standards that must be met to stay in the industry and meet the needs of customers.The software, once completed, requires further improvement to keep customers satisfied, for this, developers require an improvement plan before you can think about launching a new version, as to develop a new version without a plan it can’t guarantee the solution to all customer requirements, resulting in a great waste of time and resources.In developing an improvement plan developers are careful to identify all possible areas of improvement, these can arise through user feedback, audits, surveys, among others; but as the theme for this memory, to carry out the improvement plan, the quality analysis according to international standards, ISO 9126-1, it will be made to identify these areas for improvement.ISO is recognized internationally for its quality standards for companies and their products, but is little known that the ISO has specific standards for software quality.Therefore, for this proposed work also it aims to publicize the rules and principles of the ISO models for software quality, so you can generally understand the concepts trying to present.Regarding the product to which it will make quality analysis, first, it is intended to introduce the customer and the context in which it was requested the application, describing the requirements requested by the customer and what resources are counted, to further detail the process development and evolution of the application until the product itself was finished. During the process, it aims to use technical language and specialized methodologies for software development, explaining everything to the reader's understanding.
Currently, the software is a product with its own market, and like all products, is subject to quality standards that must be met to stay in the industry and meet the needs of customers.The software, once completed, requires further improvement to keep customers satisfied, for this, developers require an improvement plan before you can think about launching a new version, as to develop a new version without a plan it can’t guarantee the solution to all customer requirements, resulting in a great waste of time and resources.In developing an improvement plan developers are careful to identify all possible areas of improvement, these can arise through user feedback, audits, surveys, among others; but as the theme for this memory, to carry out the improvement plan, the quality analysis according to international standards, ISO 9126-1, it will be made to identify these areas for improvement.ISO is recognized internationally for its quality standards for companies and their products, but is little known that the ISO has specific standards for software quality.Therefore, for this proposed work also it aims to publicize the rules and principles of the ISO models for software quality, so you can generally understand the concepts trying to present.Regarding the product to which it will make quality analysis, first, it is intended to introduce the customer and the context in which it was requested the application, describing the requirements requested by the customer and what resources are counted, to further detail the process development and evolution of the application until the product itself was finished. During the process, it aims to use technical language and specialized methodologies for software development, explaining everything to the reader's understanding.
Description
Catalogado desde la version PDF de la tesis.
Keywords
ANALISIS DE CALIDAD , DESARROLLO DE SOFTWARE , NORMA ISO , PLAN DE MEJORA